Patient Satisfaction
Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.
High Ratings Mean Highly Satisfied Patients*
Care Centered on Our Patients
Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.
About the Press Ganey Satisfaction Survey
Press Ganey partners with over 55% of all the healthcare systems in the United States, they support over 190,000 Medical Practice Providers in over 70 medical specialties, and administer over 95 million mail, phone and eSurveys a year.
When you receive a survey you can trust your feedback will be used to improve all aspects of your clinical experience. Please take the time to complete the survey and return it. Your opinions about your care are important to us.
*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.
“All was VERY GOOD. Warm, friendly and professional, in every aspect with every care-giver. This is NOT my favorite thing to do, but your team made it as easy and comfortable as possible. Highest praise to all of you!”
“Dr. Park is exceptional! I appreciate that he takes the time to listen, diagnosis and instruct me with my current medical conditions and endoscopy procedure. His competency and that of the staff is outstanding! This is important to me as a patient, moreover as a person that is proactive toward preventive health solutions. Thank you!”
“EVERYONE involved with my procedure, from the minute I walked in the door, was Exceptional. I felt that my needs were THE priority. The office staff was pleasant and kind. The technical staff was nurturing. The anesthesiology technician and doctor were friendly and professional and I felt safe and in the best hands possible!”
“Nobody looks forward to the whole colonoscopy procedure but I want to say that EVERYONE I interacted with from start to finish was professional, compassionate, and just plain nice. Thank you for looking out for my health!”
“I have some serious anxiety when it comesto addressing certain health conditions and this procedure was no exception to that. Dr Brendler was fantastic in her approach and made me not only feel safe and worry free but made me feel like she was going to take care of me no matter the outcome and make sure I received the correct treatment. Sarah and her staff were exactly what I needed, I feel fortunate my health concnerns are being treated by her, she’s among the very best.”
“I was nervous about having this done at my age but it went very well and was a good experience, everyone made me feel very comfortable…thank you”
“It was so easy thank you!!!!!!”
“I was treated with respect and felt well informed about my procedure…Dr. Park and his staff were very friendly and personable as well. They were very concerned for my comfort and I felt like I was in very good hands.”
“The nurses were wonderful as they got me ready for the procedure. They discussed the procedure and answered my questions. The anesthesiologist was wonderful took his time to go over my meds and discuss the type of medication that would cause me to sleep through the procedure. Before I knew it I was awakened from a very nice nap. It was done and I really felt no grogginess.”
“I as well as my husband were treated with courtesy and respect. Everyone was very kind. Questions answered, instructions clear.”
“I am 53 & put off my 1st colonoscopy for almost 3 years. It was a total breeze and I really appreciated everyone with whom I interacted on my procedure day & before & after. My dr. wants me to have my next colonoscopy in 5 years and I will not hesitate to return to this facility & its wonderful people.”
“Great people all the way from the front desk, nurse, anesthesiologist to the doctor. all made my fell very secure and at ease. Great team!”
“No complaints, at a time when you are exhausted, hungry, and not feeling great the staff is very good at spoiling patients!!”