Our Commitment to You
Our Commitment to You
Cascade Endoscopy Center’s goal is to provide you with the highest quality endoscopy services and cost-efficient health care in a comfortable and safe environment. We aim to offer a degree of expertise, convenience and simplicity that is unmatched via our commitment to patient satisfaction and our commitment to quality.
Our Commitment to Patient Satisfaction
At Cascade Endoscopy Center your admitting time is short and simple, parking is ample and nearby and there are no miles of hallways or other confusing barriers to navigate—just a pleasant outpatient environment. Our patient satisfaction surveys repeatedly earn high praise for the center and its specialized staff; 99 percent of our patients give us “satisfied” or “very satisfied” ratings.
Our Commitment to Quality
At Cascade Endoscopy Center we support safe, quality patient care by using a collaborative team approach between the patient, the patient’s family, physicians and staff. Our office staff is helpful and compassionate with two main priorities: you and your procedure.
As part of our commitment to quality care, the management of Cascade Endoscopy Center implemented a Continuous Quality Improvement Process at its inception. Each quarter, our Quality Committee reviews many items, including:
- Patient Satisfaction Review where survey results, patient comments and any complaints are addressed. Prior patient suggestions have led to the addition of a larger variety of magazines and a television in our reception area; alternative preparations for colonoscopy; and the hiring of a telephone consultant to help us make our phone system as “patient-friendly” as possible.
- Medical Records Review to be sure that our chart documentation is accurate and current.
- Tissue Review to be sure all biopsies are reported promptly and accurately.
- Credentials Review to verify that our doctors, nurses and medical staff have up-to-date training and licenses.
- Peer Review where our doctors review each other’s charts to be sure the best possible medical care is being provided.
- Infection Control Review to verify proper equipment sterilization, and patient and employee safety in accordance with OSHA guidelines.
Post-Procedure Phone Calls
Please call our voicemail at your convenience and leave a message the morning following your procedure to confirm that you are feeling well. Please call: 541-726-8882 and press option #2. If you have questions or concerns, please call our direct line and ask to speak to a nurse. If we do not hear from you, we will place a follow up phone call to ensure that your procedure at Cascade Endoscopy Center was as pleasant as possible
Patient Safety in Ambulatory Surgery Centers
Patient safety is of the utmost priority to our center’s physicians and staff. Our governing board provides oversight for the quality of care. Our facility is licensed by the state as an ambulatory surgery center and certified by Medicare to ensure you receive the best care. We also undergo voluntary accreditation by the Ambulatory Accreditation Association for Ambulatory Health Care (AAAHC), one of the national organizations that accredits a wide variety of ambulatory health care settings. AAAHC currently accredits more than 6,000 organizations.
Our physicians utilize our center because we partner with them to deliver high-quality, patient-centered care in an outpatient setting which provides comfort and ease of access. While hospitals provide a wide range of support services 24 hours a day, we are designed to focus on the patient’s specific procedure or surgery experience and preparation for recovery at home
Based upon your medical history and health assessment, and the procedure to be performed, your physician will select the best care setting for your specific healthcare needs. In some cases, it may be determined that the hospital is the best setting for your planned procedure.
Complications can occur in any healthcare setting where surgery is performed, and we are well-equipped to respond accordingly. With knowledge acquired from more than 250 other surgery centers, we have established best practices and safety standards while also meeting or exceeding regulatory and accreditation requirements.
In very rare instances when a patient requires emergency care while at the center, we have extensive procedures in place to respond. We have physicians, registered nurses, anesthesia providers and those trained in CPR and the use of emergency equipment in the facility to respond as needed. We are also fully equipped with appropriate equipment to respond to emergencies, and if necessary, we can transfer patients to a nearby hospital for additional care.